FAQ

We ship within 5-7 business days upon receiving your order. Standard shipping typically takes 3-5 business days within Canada. Expedited shipping options are available at checkout.

Yes, we currently ship within Canada and to the United States of America. European shipping options are coming soon.

Due to the nature of our products, we currently do not offer returns or exchanges. However, every item is carefully inspected before shipping to ensure it meets our highest quality standards. View our full Return Policy.

Our luxury candles are crafted with premium soy wax blend, lead-free cotton wicks, and high-quality fragrance oils, free from parabens and phthalates. Each candle is hand-poured to ensure the highest quality.

Yes, all Fleischer Privé products are cruelty-free. We do not test on animals.

For detailed candle care instructions, please visit our Candle Care Guide. Key tips include trimming the wick to 1/4 inch before each burn and allowing the wax to melt evenly across the surface.

While our candles use high-quality, non-toxic ingredients, we recommend keeping burning candles away from pets and never leaving them unattended.